David S. Bissell, President of Bissell & Associates Insurance
Mr. Bissell is a second-generation insurance agent having worked in the family business for 15 years before purchasing the agency from his family in 1997.
Upon graduating from a local high school and successfully completing a four-year hitch in the Air Force, Mr. Bissell attended and graduated from Florida State University in 1982 with a BA in Business. After college, he began working in the family's insurance agency and quickly developed a solid book of business. He recognized early in his career that helping clients understand their coverage and ensuring that they are treated fairly and honestly presented great opportunities for advancement in this industry.
For David Bissell, the challenge is not just in having a successful agency, but in motivating an organization of professionals and upholding a standard of excellence in customer service throughout the entire agency. He and his wife have been married for 25 years and have two children.
Cindy Pack, Office Manager and Personal Lines Supervisor
Cindy has years of dedicated customer service to the clients of our organization and has achieved the position of Office Manager and Supervisor of the Personal Lines department. Her duties include oversight of all aspects of its operations, but in particular she ensures that customer service standards are maintained at the highest levels possible. She has a real desire to see that each opportunity to assist a customer is completed to their satisfaction and that others who work under her strive for that same standard. Her extensive background in insurance, coupled with her experience as a mother of four gives her insight to the complex issues facing families today. Her expertise is an invaluable asset to our organization and to the customers she serves.
Marcia Thompson, Commercial Lines Account Manager
Marcia manages the agency's extensive portfolio of commercial accounts, reporting directly to Mr. Bissell to coordinate the renewal and retention of these clients. Her duties include account maintenance and service, re-marketing of existing accounts and assisting Mr. Bissell in sales to new clients.
Leslie Summers, Personal Lines Account manager
Leslie brings a wealth of experience and talent to the personal lines department that will benefit all the clients she comes in contact with. She has an extensive background with other well-established agencies working with families and assisting in the placement and management of their various insurance needs. Leslie's a seasoned professional that has worked with families all over Jacksonville and has a terrific knack for earning their trust and matching the right company with the right person. We are delighted to have her as part of our team.
Bob Clark, Trucking Department
Mr. Clark merged his agency with the Bissell & Associates in 2009 and continues to service his mostly trucking-related accounts from the Bissell office location. He has a long and distinguished career in this industry both as a retired Nationwide agent and as an owner of an Independent Insurance Agency. Bob's knowledge of insurance in general and trucking in particular is extremely broad and his presence is an asset to every member of our agency. We are proud to have him as part of our team and look forward to his contributions to our success as we continue to grow.
Penney is our most recent addition and comes to us from the Birmingham, AL area where she worked in Personal Lines for a local agency. Besides being experienced In auto and home insurance she is also an accomplished musician and taught music to students in the area. Penney will be a valuable asset to us and her customers given her wealth of knowledge and past experiences as a wife, mother, teacher and agent.
Kris is a returning employee to Bissell & Associates and was welcomed back to our staff after being gone for 7 years. She has a developed a very rounded understanding of personal insurance in NE Florida and can assist in every area of need that may arise. She has worked with high net-worth individuals and singles alike and all who deal with her come away with the same level of satisfaction. We are lucky to get her back and look forward to many years to come with her.